FAQs | Altro Living






How soon can I get my Designer Pizza Oven?

Good news – we have all 4 models of the ALFA Pizza ovens in stock! You could be making pizzas by this weekend. Call us to book your delivery now.

 

How do I order?

Simply contact Matt on 02 8536 9500. We will happily take the details of your order including which pizza oven, any accessories you need and your contact and delivery details. An invoice for your purchase will be emailed to you for payment and we will arrange a delivery date. 

How can I pay?

Payment can be made by electronic bank transfer, VISA, Mastercard or American Express.

 

Where do you deliver to and how much is delivery?

Delivery is available to all capital cities. As a guide our delivery fees are:

Sydney Metro: $150.00

Greater NSW: $200.00

Other States: $250.00

 

Do you have a showroom?

No, we are an online only business to keep the cost of the product down. If you are located in Sydney we can arrange for you to view the products at our warehouse in Kirrawee. Please contact us to arrange.

 

I’m not very handy, is it hard to put together?

No! Don’t be put off by those scary instruction manuals you may have seen for other pizza ovens. Its simply a matter of assembling the base. But if you don’t have time for this we also offer a complete assembly service with delivery for an additional $100.00

 

What is the warranty?

Due the quality craftsmanship we confidently support the manufacturers warranty of 24 months.

 

Who do I contact if I have a problem with the product?

We understand that sometimes things don’t go to plan and accidents can happen. For any issues with the product please contact us on 02 8536 9500 and we will work together to resolve it promptly. 

 

What is your returns policy?

 We will always act within all Australian Consumer Laws and support our customers happiness at all times. Unfortunately we can not accept returns if you simply change your mind.